TERMS & CONDITION

These are the standard terms and conditions of sale of IKAN FRESH 2U.
By placing an order and purchasing goods from IKAN FRESH 2U website you are agreeing to these terms and conditions. To protect your own interests, please read them carefully.

Our website
We reserve the right to change any of the contents of any part of this site, at any time and without notice. We will not be held responsible for any misuse of links from the website by other parties or any content of websites to which we have linked on www.ikanfresh2u.com.

Pricing Policy
The price of goods shall be in accordance with those set out on the relevant webpage on the www.ikanfresh2u.com. We make every effort to ensure that the prices within our website are correct.
Due to the nature of our business, our prices will vary according to weather, seasonality and supply. You are advised to check the prices of our fish on this website before placing an order.
The price of the goods stated on website exclude delivery charge. The delivery charge is based on your delivery location.

Orders 
Your order shall only include quantity, quality and description of goods as set out in your order, and which has been accepted by us.
We reserve the right to reject any order, although they are normally accepted if the selected products are available and your payment method is authorised for the transaction.
No order submitted by you shall be deemed to be accepted by us until it is confirmed via email or phone by us.
Any error or omission in any information or document issued by IF2U shall be subject to correction, provided that is does not affect the contract herewith.

Payment
We process all the usual credit or debit cards online. When you place an order using a debit or credit card, you confirm that all the information contained within the order is true and that you authorise us to deduct the confirmed amount from your chosen payment card.
Where goods have been returned by you and a fair settlement has been agreed, we will credit the same payment card with an appropriate amount.
We will not pass on your personal information to any third party without your permission, and unless solely due to our negligence, will not be held responsible for any problems you may incur or losses you may suffer.

Delivery Area
We currently provides home delivery door to door service in limited areas of Klang Valley only.

Delivery
Delivery of your order shall be made to the delivery address provided. You are responsible for giving us the full name of the recipient and correct address for all deliveries, including but not limited to the postcode. Should you ask for your order to be left in a specific place and the carrier cannot obtain a signature to confirm the delivery of your order, it will be left at your own risk; we accept no liability for its loss or damage.
Orders are packed in a plastic container before delivery. If, for reasons within our control, we fail to deliver part or whole of your order, we will reimburse no more than the price of the goods, as well as any delivery charge. We ask for any issues with delivery be reported within 24 hours of before delivery time.

Our Guarantee
We aim to supply fish and products of the highest standard; if you are not happy with the quality of our fish and products, we will refund your money by the same method as payment was received. We reserve the right to collect any product that is deemed unsatisfactory prior to issuing a refund.

Return of Non-perishable Items
If you wish to return a non-perishable item for any reason other than it not being of merchantable quality, you may do so at your own expense. We will refund the cost of the item, as long as the item is returned to us in the same condition as when we sent it to you.

Personal Details
We will not pass on any details about you to any person not directly employed by us, unless required to do so by law.

Customer Support
You may call or whatsapp us on +6016-6667242 for help. If the line is not attended, please leave a message and we will contact  you back upon our return.

Complaints
We sincerely hope that you never have cause to complain about our service or products. If you are not entirely satisfied with our products, please contact us on 016-666 7242 as soon as possible and we will do our best to resolve any issues that you may have.

Claims
Except in respect of death or personal injury caused by our negligence, we are not liable for any loss or damage caused by us in circumstances where: we have not breached our legal duty of care owed to you, it is not reasonably foreseeable that any loss or damage incurred is a result of this breach, or you have breached any part of your contract that has increased loss or damage.

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